Shipping Policy

At ElroRemoteRepairs LLC, we strive to provide efficient and reliable shipping services to ensure that your device is repaired and returned to you as quickly as possible. Our shipping policy outlines the options, costs, and procedures for shipping devices to and from our repair center.

Frequently Asked Questions (FAQ)

What shipping options do you offer?

We offer two shipping options for your convenience:

  • USPS Ground Advantage: Free, with an 8-10 business days complete turnaround.
  • UPS Ground: $10.99-$38,99, with a 4-8 business days complete turnaround.
How do I send my device in for repair?

After purchasing a repair service, you will receive a confirmation email with detailed instructions. You will need to securely package your device, include a copy of your order confirmation, and attach the provided prepaid shipping label. Drop off your package at the nearest USPS or UPS location, or request a USPS pickup from your location.

How long will it take to repair and return my device?

Most repairs are completed on the same day we receive your device. After passing our quality check, the device will be shipped back to you using your chosen shipping method. The complete turnaround time is 8-10 business days for USPS Ground Advantage and 4-8 business days for UPS Ground.

What should I do if my shipment is lost or damaged?
  • If your package is lost during transit, please contact us immediately at [email protected]. We will work with the shipping carrier to locate the package or file a claim if necessary. If your device is damaged during transit, contact us immediately upon receipt for instructions on returning the damaged device for assessment and repair.

Official Policy

Updated 7/27/24

Shipping Options

USPS Ground Advantage:

  • Cost: Free
  • Turnaround Time: 8-10 Business Days Complete Turnaround

UPS Ground:

  • Cost: $10.99-$38.99
  • Turnaround Time: 4-8 Business Days Complete Turnaround

Shipping Process

  1. Order Confirmation:

    • After you purchase a repair service, you will receive a confirmation email with detailed instructions on how to send your device to us.

  2. Packaging Instructions:

    • Power off your device.
    • Securely package your device in a sturdy box with protective materials to prevent damage during transit.
    • Include a copy of your order confirmation inside the package.

  3. Shipping Label:

    • We will provide a prepaid shipping label for you to attach to your package.
    • If you choose USPS Ground Advantage, the shipping label will be free of charge.
    • If you choose UPS Ground, the shipping label will include the additional $10.99 cost.

  4. Drop-off or Pickup:

    • Drop off your package at the nearest USPS or UPS location, depending on your chosen shipping method.
    • Upon request, we can arrange a USPS pickup from your location.

  5. Repair and Return Shipping:

    • Once we receive your device, our technicians will begin the repair process.
    • Most repairs are completed on the same day we receive the device.
    • After the repair is completed and the device passes our quality check, it will be shipped back to you using your chosen shipping method.
    • You will receive a notification with tracking information once your device is shipped back.

Shipping Costs

  • USPS Ground Advantage: Free (both ways included)
  • UPS Ground: $10.99-$38.99 (both ways included)

Shipping Times

  • USPS Ground Advantage: 8-10 business days complete turnaround.
  • UPS Ground: 4-8 business days complete turnaround.

Lost or Damaged Shipments

Lost Shipments:

  • If your package is lost during transit to or from our repair center, please contact us immediately at [email protected].
  • We will work with the shipping carrier to locate the package or file a claim if necessary.

Damaged Shipments:

  • If your device is damaged during transit, please contact us immediately upon receipt at [email protected].
  • We will provide instructions for returning the damaged device for assessment and repair.

International Shipping

  • Currently, we only offer shipping services within the United States. We do not provide international shipping options at this time.

    Comments Or Questions?

    We are one call, email, or message away from clearing up any confusion!

    +1 (984) 247-1944

    Calls are taken 9:00AM EST – 7:30PM EST.

    Due to our small business nature, a customer support agent is not always available to take your call. Please leave a voicemail with your contact information and we will get back to you as soon as possible.

    [email protected]

    Emails are typically responded to same-day during business hours. If you do not get a response within a reasonable timeframe, please message us again. We are always here to help and hope you can have the best experience with our service as possible.