Repair Turnaround Policy

At ElroRemoteRepairs LLC, we understand the importance of getting your device back in working order as quickly as possible. Our repair turnaround policy is designed to ensure that you receive fast and efficient service without compromising on quality.

Frequently Asked Questions (FAQ)

How quickly are most repairs completed?

Most of our repairs are completed on the same day we receive your device. This ensures minimal downtime and gets your device back to you quickly.

When will my repaired device be shipped back to me?

Devices that are repaired on the same day are typically shipped out the next business day. You will receive an email notification once your device has been shipped.

How are refunds processed for approved returns?

All repairs are completed within one business week at the latest. We strive to provide timely service for all our customers, with the majority of repairs being done the same day.

How will I be informed about the status of my repair?
  • You will receive email updates at each stage of the repair process, including when we receive your device, when the repair is completed, and when your device is shipped back to you. If you have any questions about your repair status, our customer support team is available to assist you via email at [email protected] or by phone at +1 (984) 247-1944.

Official Policy

Updated 7/27/24

Repair Turnaround Times

Same Day Repairs:

  • Most of our repairs are completed on the same day we receive your device. This ensures minimal downtime and gets your device back to you quickly.

Next Business Day Shipping:

  • Devices repaired on the same day are typically shipped out the next business day.

One Business Week Guarantee:

  • All repairs are completed within one business week at the latest. We strive to provide timely service for all our customers, with the majority of repairs being done the same day.

Process Overview

  1. Device Arrival: Once we receive your device, our technicians will immediately begin the diagnostic and repair process.
  2. Repair Completion: Most repairs are completed on the same day the device arrives at our facility.
  3. Quality Check: After the repair, each device undergoes a thorough quality check to ensure all issues are resolved.
  4. Next Day Shipping: Devices that pass the quality check are shipped out the next business day.
  5. Guaranteed Timely Repairs: In cases where repairs take longer, we guarantee that your device will be repaired and shipped back within one business week.

Customer Communication

Status Updates:

  • You will receive email updates at each stage of the repair process, including when we receive your device, when the repair is completed, and when your device is shipped back to you.

    Comments Or Questions?

    We are one call, email, or message away from clearing up any confusion!

    +1 (984) 247-1944

    Calls are taken 9:00AM EST – 7:30PM EST.

    Due to our small business nature, a customer support agent is not always available to take your call. Please leave a voicemail with your contact information and we will get back to you as soon as possible.

    [email protected]

    Emails are typically responded to same-day during business hours. If you do not get a response within a reasonable timeframe, please message us again. We are always here to help and hope you can have the best experience with our service as possible.