Refund And Returns Policy

At ElroRemoteRepairs LLC, we are committed to providing top-quality repair services and ensuring customer satisfaction. If you are not completely satisfied with our service, we offer a straightforward return and refund policy.

Updated 7/27/24

Return Policy

Eligibility for Returns:

• Timeframe: Requests for service returns are accepted within 30 days of the original service completion date.
• Condition: The device must be in the same condition as received post-service, with no additional damage or alterations.
• Proof of Service: A receipt or proof of service must be provided for all return requests.

Non-Returnable Services:

• Gift certificates for services
• Services marked as final sale or non-returnable

Return Process:

1. Contact Us: Email our customer support at [email protected] to initiate a return. Please include your order number and reason for the return.
2. Return Authorization: Our team will review your request and provide a Return Authorization (RA) number and instructions for shipping the device back to us if necessary.
3. Shipping: Securely package your device and send it to the address provided. Customers are responsible for return shipping costs unless the return is due to a service error on our part.
4. Inspection and Approval: Upon receiving the returned device, we will inspect it to ensure it meets the return criteria. We will notify you of the approval or rejection of your return.

Refund Policy

Eligibility for Refunds:

• Refunds are available for approved returns within 30 days of the original service completion date.
• Refunds are issued to the original payment method used for the purchase of the service.

Refund Process:

1. Approval Notification: Once your return is inspected and approved, we will notify you via email.
2. Refund Issuance: Refunds will be processed within 7-10 business days. The amount will be credited to your original payment method.
3. Partial Refunds: In cases where a device is returned with missing components or additional damage post-service, a partial refund may be issued.

Non-Refundable Services:

• Shipping costs associated with the original service
• Any additional services rendered beyond the initial repair

Exchanges

Exchange Policy:

• We only re-service items if they are found to be defective or not properly repaired upon receipt. If you need to exchange your device for the same service, please contact us at [email protected].

We are one call, email, or message away from clearing up any confusion!

[email protected]

Emails are typically responded to same-day during business hours. If you do not get a response within a reasonable timeframe, please message us again. We are always here to help and hope you can have the best experience with our service as possible.