Privacy Policy

At ElroRemoteRepairs LLC, we are committed to protecting your privacy. This Privacy Policy outlines the types of information we collect, how we use and protect that information, and your rights regarding your personal data.

Frequently Asked Questions (FAQ)

What types of personal information do you collect?

Our return policy allows for returns within 30 days of the original service completion date. The device must be in the same condition as received post-service, with no additional damage or alterations. Please contact us at [email protected] to initiate a return.

How do you use my personal information?

Your personal information is used to process and fulfill repair orders, communicate with you about your repair status, process payments, prevent fraudulent transactions, analyze website usage, and send promotional emails. You can opt-out of marketing communications at any time by following the unsubscribe instructions in the emails.

 

How do you protect my personal information?

We implement robust security measures to protect your personal information from unauthorized access, use, or disclosure. Payment transactions are encrypted and processed through secure third-party payment gateways to ensure your payment information is protected.

Do you share my information with third parties?
  • Yes, we may share your information with third-party service providers who assist us in providing our services, such as payment processors and shipping companies. We may also disclose your information if required by law or in response to a legal request.

Official Policy

Updated 7/27/24

Information We Collect

Personal Information:

  • Contact Information: Name, email address, phone number, and shipping address.
  • Payment Information: Credit card details and billing address.
  • Device Information: Details about your device, such as model, serial number, and issues requiring repair.

Non-Personal Information:

  • Usage Data: Information about how you interact with our website, such as IP address, browser type, and pages visited.
  • Cookies: Small data files stored on your device that help us improve your browsing experience.

How We Use Your Information

To Provide Services:

  • Process and fulfill your repair orders.
  • Communicate with you about your repair status and any updates.
  • Process payments and prevent fraudulent transactions.

To Improve Our Services:

  • Analyze website usage to enhance user experience.
  • Conduct surveys and gather feedback to improve our services.

Marketing and Communication:

  • Send promotional emails about new services, special offers, and other information we think you may find interesting.
  • You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions in the emails.

How We Protect Your Information

  • Data Security: We implement robust security measures to protect your personal information from unauthorized access, use, or disclosure.
  • Payment Security: Payment transactions are encrypted and processed through secure third-party payment gateways.

Sharing Your Information

  • Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as payment processors and shipping companies.
  • Legal Requirements: We may disclose your information if required by law or in response to a legal request.

Your Rights

  • Access: You have the right to request a copy of the personal information we hold about you.
  • Correction: You have the right to correct any inaccurate or incomplete information.
  • Deletion: You have the right to request the deletion of your personal information, subject to certain legal exceptions.
  • Opt-Out: You can opt-out of receiving marketing communications from us at any time.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the “Last Updated” date at the top of this policy.

    Comments Or Questions?

    We are one call, email, or message away from clearing up any confusion!

    +1 (984) 247-1944

    Calls are taken 9:00AM EST – 7:30PM EST.

    Due to our small business nature, a customer support agent is not always available to take your call. Please leave a voicemail with your contact information and we will get back to you as soon as possible.

    [email protected]

    Emails are typically responded to same-day during business hours. If you do not get a response within a reasonable timeframe, please message us again. We are always here to help and hope you can have the best experience with our service as possible.