Quality and Warranty Policy

At ElroRemoteRepairs LLC, we take pride in delivering top-quality repair services and ensuring customer satisfaction. Our quality and warranty policy reflects our commitment to excellence and our dedication to providing reliable repair services.

Frequently Asked Questions (FAQ)

What kind of parts do you use for repairs?

We use only the highest quality replacement parts for all repairs to ensure durability and performance. Our commitment to quality ensures that your device will function as well as new after the repair.

How do you ensure the quality of your repairs?

Every repaired device undergoes a rigorous testing process to ensure that it functions correctly and meets our high standards. Our experienced technicians use state-of-the-art equipment to perform repairs with precision and care.

What is covered under your 90-day warranty?

Our 90-day warranty covers any issues related to the service provided, including defects in parts and workmanship. This warranty ensures that if any problems arise from the original repair, we will address them at no additional cost to you.

What is not covered under your warranty?

  • The warranty does not cover any new damage that occurs after the repair or issues unrelated to the original repair. If new problems arise, we will provide a quote for the additional repair service needed.

     

Official Policy

Updated 7/27/24

Quality Assurance

High-Quality Parts:

  • We use only the highest quality replacement parts for all repairs to ensure durability and performance.

Expert Technicians:

  • Our technicians have years of experience and utilize state-of-the-art equipment to perform repairs with precision and care.

Thorough Testing:

  • Every repaired device undergoes a rigorous testing process to ensure that it functions correctly and meets our high standards.

Customer Satisfaction:

  • We are committed to ensuring that our customers are fully satisfied with our repair services. If you have any concerns, please contact us, and we will address them promptly.

Warranty Policy

Warranty Coverage:

  • All repairs come with a 90-day warranty that covers any issues related to the service provided. This includes defects in parts and workmanship.

Warranty Exclusions:

  • The warranty does not cover any new damage that occurs after the repair.
  • The warranty does not cover issues unrelated to the original repair.

Warranty Claims:

  1. Contact Us: If you experience any issues covered under the warranty, contact our customer support team at [email protected] or call us at +1 (984) 247-1944.
  2. Assessment: Our team will assess the issue and determine if it is covered under the warranty.
  3. Return Authorization: If the issue is covered, we will provide a Return Authorization (RA) number and instructions for shipping the device back to us.
  4. Repair or Replacement: We will repair or replace the defective part at no additional cost to you. The repaired device will be shipped back to you with the same shipping options provided in the original service.

Non-Warranty Services:

  • If the issue is not covered under the warranty, we will provide a quote for the additional repair service needed.

    Comments Or Questions?

    We are one call, email, or message away from clearing up any confusion!

    +1 (984) 247-1944

    Calls are taken 9:00AM EST – 7:30PM EST.

    Due to our small business nature, a customer support agent is not always available to take your call. Please leave a voicemail with your contact information and we will get back to you as soon as possible.

    [email protected]

    Emails are typically responded to same-day during business hours. If you do not get a response within a reasonable timeframe, please message us again. We are always here to help and hope you can have the best experience with our service as possible.